RE: [SYTY] GM Dispute Mediation

["Rick Bippus" <rbippus@nanometrics.com>]

Yeah, it's funny.
The dealer claimed that my GREDDY turbo-timer caused my motor to overboost.
If that's not an indicator of skill level/competency, I don't know what is.
I just gave up. It was like arguing with someone on the Internet.

Rick
Sy #458


-----Original Message-----
From: Bill & Marcie Calcagno [mailto:calcagno@erols.com] 
Sent: Thursday, October 10, 2002 4:03 PM
To: Jason Granger
Cc: Miguel Morales; syty@syty.org
Subject: Re: [SYTY] GM Dispute Mediation

Howdy,
	Actually, by federal law, an automotive manufacturer can only deny
warranty work if they can prove the aftermarket modification was the
primary cause of the problem (it's called the Magnuson-Moss Act).  The
problem, however, is actually enforcing it.  Most warranty claims are
well below the threshold where the DoJ will do anything, and most people
can't afford to take on a dealership (or a manufacturer) in court.  So,
more often than not, the dealership will try to deny a claim if they see
anything aftermarket in the hopes they can get away with it.
	The next step will be to complain to GM, in the hopes that they will
force one of the dealerships to do the warranty work.

		Good Luck,
		Bill

Jason Granger wrote:
> 
> If there is ANY modification done to the truck they have the right to
> refuse warranty.
> Fuel regulators, chips, and boost controllers are the main ones they
> have been KNOWN to refuse warranty service on.
> I am surprised you still have a warranty beings a Syclone is 11 years
> old now goin on 12 this fall.
>  
> At this stage in the game, with GM turning its back on us SyTy owners,
> no good SYTY mechanics at dealerships anymore, You're best bet is to
> build yourself a better motor than GM gave us.
> Even if they paid out on the warranty chances are you'd get a
> naturally aspirated assembly and the nightmares will get worse.
>  
> I am very sorry to hear about your trucks misfortune but you are
> fighting a losing battle at the dealerships.
>  
> Here is the contact info for GMC customer service, I am sure they
> fielded hundreds of these calls a few years back. Would be interested
> in how they react today.
> ____________________________
> GMC Customer Assistance Centers
> GMC Customer Assistance Centers are open Monday through Friday, from
> 8:00 AM to 11:00 PM (Eastern Standard Time). To contact the GMC
> Customer Assistance Center, call:
> Inside the U.S.: 1-800-462-8782
> International Inquiries: 1-905-644-4112
> When calling, please have the following information available:
> *  Your name, address, and home and daytime telephone numbers
> *  Your Vehicle Identification Number (VIN)
> *  Dealership name and location
> *  Vehicle delivery date and current mileage
> *  Nature of your concern
> _________________________________________
>  
> Best of luck to you,
>  
> Jas'
> 92 grn/grn Ty #2407
> www.SyTyAuthority.net - SyTy Part Numbers, tips, links, heaven...
> 
>      ----- Original Message -----
>      From: Miguel Morales
>      To: syty@syty.org
>      Sent: Thursday, October 10, 2002 10:16 AM
>      Subject: [SYTY] GM Dispute Mediation
> 
>      Has anyone called the number in the Owner's Manual
>      folder. I can't remember the name in it but it but the
>      text said "If you experience some problem with this
>      truck call the number below". All this information for
>      anyone looking in their folder is on single small
>      page.
> 
>      Has anyone gone to small claims court to sue for
>      warranty work, even after selling their truck? I think
>      I have a case. My truck's chain of custody has gone
>      from gas station to dealer 1 to dealer 2. Gas Station
>      said oil level was fine, dealer 1 said it won't pull
>      the engine and even ordered it, dealer 2 says the oil
>      level is low and a turbo oil line with a leak caused
>      the engine to grenade. I'm pretty bitter at this point
>      but am looking for clues for a willful denial of
>      service on a warranty case.
> 
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